FAQ

1.What kind of products do you sell?

We offer women's designer fashion from previous collections, including ready-to-wear, dresses, evening wear, accessories, and limited-edition pieces. Our selection changes regularly, with limited quantities available while supplies last.

2. How do I choose the right size?

Sizing may vary depending on the designer, style, and fit of each item. We recommend reviewing the size chart and product details before ordering. For extra guidance, our team is happy to help you choose the best size.

3. What are your delivery options and timeframes?

Orders are shipped within 2–5 business days across Canada. Delivery times vary depending on the carrier and destination. You’ll receive a tracking number by email once your order ships.

4. What payment methods do you accept?

We accept major credit cards and secure online payment options (Visa, Mastercard, Amex).

5. Can I return or exchange an item?

At Collection 1640, sale, promotional, and clearance items are final sale. For regular-priced items, returns or exchanges are accepted within 14 days if the item is unworn, unwashed, in its original condition, with tags attached and proof of purchase.

6. Are evening and cocktail dresses returnable?

At Collection 1640, evening gowns, cocktail dresses, and special-occasion pieces are final sale due to their delicate fabrics, limited availability, and event-specific use. If you believe your item has a manufacturing defect, please contact us within 7 days of receiving your order.

7. Do you offer price adjustments or refunds if items go on sale?

Prices are final at the time of purchase. We do not offer retroactive discounts or price adjustments on previous orders.

8. Do you charge restocking fees?

A 10% restocking fee may apply to discretionary returns, as disclosed in our Return Policy.

9. Can I buy multiple sizes to try at home?

To maintain fairness and stock availability, we limit purchases to one size per style per order. Orders containing multiple sizes of the same item may be cancelled

10. Are sale and promotion items refundable?

All sale and promotion items marked “Final Sale” are not eligible for return or exchange.

11. What should I do if I receive a damaged or defective item?

Please contact us within 7 days of receipt with your order number and photos of the defect. We’ll arrange a replacement or full refund.

12. Can I shop in person?

You can shop in person at Collection 1640, our women’s designer boutique in Laval. Visit us to discover our latest arrivals, limited pieces, and in-store promotions. Subscribe to our newsletter or follow us on social media to stay updated on private sales and special events.

13. How can I contact customer service?

You can reach us at collection1640@gmail.com or call +1 (450) 973-6060 during business hours (Tue–Fri, 10 a.m.–6 p.m. EST).