Refund policy

    Return & Refund Policy

    For online purchases only. In-store purchases follow a separate policy (see below).

    Eligibility

    Returns are accepted within 7 calendar days of delivery. Items must be unused, unworn, and in their original packaging (or similar) with tags attached. A Return Authorization number (RA#) must be requested by email and written on the outside of the return package.

    Final Sale — No Returns or Refunds

    • Items purchased on sale or promotion are final sale. They may be exchanged for a different size if available (customer pays return shipping for exchanges).
    • Evening wear, including gowns and special-occasion or cocktail dresses.
    • Undergarments.
    • Multiple units of the same item purchased on the same order.
    • All international orders (outside of Canada).

    Regular-Priced Online Items

    All other regular-priced items purchased online are returnable, exchangeable, or refundable, except for the exclusions listed above.

    In-Store Purchases

    Regular-priced items purchased in store may be exchanged for store credit only, within 7 days of purchase.

    Fees & Deductions

    • Returns are inspected upon receipt; a 5% restocking fee applies.
    • Original shipping and handling fees are non-refundable.
    • Return shipping costs and any customs duties are the customer's responsibility and are non-refundable.
    • We do not offer price adjustments on previously purchased orders.

    Processing

    Once we receive and inspect your return, please allow up to 2 weeks for processing. Approved refunds are issued to your original payment method, including sales tax but excluding shipping fees. You will receive an email confirmation once your refund has been processed. Collection 1640 is not responsible for return packages lost in transit — please keep your tracking information.

    How to Start a Return

    1. Email collection1640@gmail.com with your order number and reason for return.
    2. We will send you a Return Authorization number (RA#) — write it on the outside of your return package.
    3. Ship your return to: Collection 1640, 1640 Boul. De L'Avenir, Laval, QC H7S 2N4, Canada

    All return-related questions must be sent by email. In-store staff are not able to process online return inquiries.